Privacy Policy
At LOVIA ("we", "our", or "the service"), we believe transparency and data minimization are fundamental. This Privacy Policy explains what information we collect when you use our mobile application and platform, how that information is utilized, and your rights and controls regarding your data.
1. Information We Collect
We collect only what is strictly necessary to deliver, secure, and operate the service:
-
Anonymous Installation & Device Identifier: A randomly generated UUID (e.g.
u_...) stored locally on your device (via Android DataStore). This unique identifier enables you to maintain your conversational sessions, custom characters, and in-app gem balances without requiring a traditional email/password registration. - Optional Player & Persona Name: If you choose to provide a player persona or display name in the chat or settings, this text is transmitted with your chat prompts to contextualize AI responses.
- Content You Submit: Messages, prompts, narrative instructions, and character settings you create or send so that the AI model can generate interactive storylines or character portraits.
- Preferences & Configuration: Settings you configure locally, such as preferred reply language, selected AI model, and memory depth.
- In-App Purchase & Financial Information: When purchasing digital goods (consumable Red gem packs) in our mobile application, transaction metadata (purchase tokens, order IDs, product IDs, and package identifiers) is transmitted to our backend to verify validity with the Google Play Developer API and credit your in-app wallet. We never receive, collect, or store your credit card numbers, debit card numbers, or bank account details; all financial transactions are handled exclusively by Google Play.
- Advertising Data & Telemetry: In our mobile app, the Google Mobile Ads SDK (AdMob) processes device identifiers (including Google Advertising ID / GAID), IP addresses, and interaction events (ad views, clicks, and impressions) to serve ads, control frequency, and measure ad performance.
- Attribution Data (Meta / AppsFlyer): Aggregated installation and launch events to measure ad campaigns.
- Technical Logs: Standard request logs (such as IP addresses, user agent, and timestamps) utilized for security, rate-limiting, and defense against abusive or fraudulent requests.
Data We DO NOT Collect:
We do not collect or request access to your contact list, device location (precise or approximate), camera, stored photo galleries, document files, SMS messages, or biometric information. On-device text-to-speech runs locally through your device's native synthesis engine and does not send speech recordings to our servers.
2. How We Use Information
- Deliver interactive AI chat, character studio features, and character catalogs.
- Verify and fulfill in-app digital purchases and safeguard wallet balances.
- Deliver advertisements in free tiers through Google AdMob to sustain server computing costs.
- Detect, investigate, and prevent fraudulent transactions, server abuse, and safety policy violations.
- Ensure compliance with applicable laws and Google Play Developer Program Policies.
We do not sell your personal information or data.
3. Advertising & Third-Party Networks (Google AdMob)
Our Android application integrates Google Mobile Ads (AdMob) to display banner, interstitial, rewarded, native, and app-open advertisements.
Google AdMob and its advertising partners may collect and process device identifiers (including the Google Advertising ID), coarse network location inferred from IP addresses, and app interaction data (such as ad impressions and clicks) to serve personalized or non-personalized advertisements, perform fraud prevention, and compile analytical reports.
You have control over how your advertising identifier is used. You can reset your Google Advertising ID or opt out
of personalized ads at any time through your Android device settings:
Settings → Google → Ads or Settings → Privacy → Ads.
For further information on Google’s data collection and privacy practices, please refer to Google’s Advertising Privacy & Terms and How Google uses information from sites or apps that use our services.
4. Service Providers & Artificial Intelligence
We partner with trusted third-party service providers to deliver specialized functionality:
- Cloudflare: Edge hosting, DNS, asset delivery, and DDoS mitigation.
- Artificial Intelligence Inference Providers: Processing user text prompts to return character roleplay responses.
- Image Generation Providers: Rendering character visual scenes requested by the user.
- Google Play Billing: Validating and processing in-app digital purchases.
These service providers are bound to process submitted data solely on our behalf to deliver the requested services in accordance with their respective privacy and security standards.
5. Data Security & Encryption in Transit
We implement industry-standard administrative and technical safeguards. All communications between the LOVIA client and our backend servers or third-party service APIs are encrypted in transit using Transport Layer Security (TLS / HTTPS).
6. Data Retention & Deletion Requests
Local Data: You can purge all locally saved application data (including your session ID, cached characters, and custom settings) at any moment by clearing the app data and cache in your device's application manager.
Server-Side Data Deletion: In accordance with Google Play data safety and deletion policies, users have the right to request the permanent erasure of server-side data associated with their usage. Because LOVIA operates using anonymous client identifiers instead of email-based accounts:
- You can request complete deletion of all backend conversation histories, transactions, and server records associated with your anonymous user ID by emailing us at safety@sashimichat.com with the subject line "Data Deletion Request" and your Anonymous User ID.
- Upon receiving a verified deletion request, all remote records linked to that identifier will be permanently purged from our operational databases within 30 days.
7. Age Requirement (18+)
LOVIA is strictly intended for individuals 18 years of age or older. We do not knowingly solicit or collect information from children or minors under 18. If you have reason to believe that a minor has provided data through our service, please contact us immediately so that we can promptly remove the associated records.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect modifications in our features, third-party integrations, or legal requirements. The updated effective date at the top of this document indicates when changes take effect. Your continued use of the mobile application after any update constitutes acceptance of the modified policy.
9. Contact Us
If you have any questions, comments, or data deletion requests regarding this Privacy Policy or our data practices, please contact us at:
LOVIA Support
Email: safety@sashimichat.com